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Delivery time is between 7-10 business days after you placed your order. [with-in 2 weeks , for international orders.] For returns: keep your packing slip, and packing materials handy. Then contact us for instructions . [with-in 30 days of your recieving the package] Your personal information, is safe with us. All information is encrypted. We will not sell, rent, or share any of the information with ANYONE EVER! Only those individuals actually packing and shipping your order , have access to that information.[credit card info. is not stored on this sites' system, nor our distributors' sites] Everyone at The Moonflower Box, and our distributors are committed to honestly respecting, and protecting this informaton.
We can be reached via e-mail by going to The HOME page, click on "Contact
Us", leave a message.
Privacy Statement: For each visitor to our Web page, our Web server
automatically recognizes no information regarding the domain or e-mail
address. We collect the e-mail address of those who communicate with us via
e-mail, aggregate information on what pages consumers access or visit, user
specific information on what pages consumers access or visit and information
volunteered by the consumer, such as survey information and/or site
registrations. The information we collect is used for internal review and is
then discarded, used to improve the content of our Web page, used to customize
the content and/or layout of our page for individual consumer and used by us
to contact consumers for marketing purposes. If you do not want to receive
e-mail from us in the future, please let us know by sending an e-mail, calling
or writing, and telling us that you do not want to receive e-mail from our
company. Terms of Use Statement You understand and agree that the owners of
this site shall not be liable for any direct, indirect, incidental,
consequential or exemplary damages, including but not limited to, damages for
loss of profits, data or other intangible losses (even if the owners of this
site have been advised of the possibility of such damages), resulting from the
use or the inability to use the product(s) and or service(s) or any misuse of
the product(s) and or service(s) in a manner not in accordance with their
intended use.
FOUR SPECIAL NOTES:
#1 about our Meerschaum pipes, and figurines:
Because they are all 100% Hand Carved (out of a mineral named
Meerschaum)...when the order is placed, no molds are used. 2 weeks to carve,
and 2-3 until arrival. There sometimes may be additional delays in recieving
your pipe, or figurine.(there are NO Returns on Portrait pipes, or portrait
figurines) You may contact us for the APPROXIMATE shipping date. They are true
works of Art, well worth the wait! ]***Custom pipes [= portrait, logo or
fantasy] CAN NOT Be returned. All others can, but a 20% Restocking fee will be
charged. All returns must be made within 10 days of receiving the pipe.
#2 There are NO Returns on food
items, unless they were damaged in transit.
#3: "Pay Pal" advise: if you pay,
by using "Pay Pal" ; once you have filled out the "Pay Pal"
form, be sure to return to the "Moonflower Box" website, to finish...your
order transaction, when cued to do so. You MUST fill out OUR forms too, in
addition to Pay Pals forms!.
#4 Look at the upper left
corners, of the pages, for the "button" labeled:"Order tracking". If you have
your order number, you can track its' progress, in being shipped to your
address.
TO ORDER: CLICK ON THE ITEM PHOTO ,OR DESCRIPTION; THE "CART/FORM" WILL APPEAR...THEN THE ORDERING FORMS, WHEN CUED.
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