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Genral Policy:
Delivery time is between 7-10 business days after you placed your order. [with-in 2 weeks , for international orders.] For returns: keep your packing slip, and packing materials handy. Then contact us for instructions . [with-in 30 days of your receiving the package] Your personal information, is safe with us. All information is encrypted. We will not sell, rent, or share any of the information with ANYONE EVER! Only those individuals actually packing and shipping your order, have access to that information.[credit card info. is not stored on this sites' system, nor our distributors' sites] Everyone at The Moonflower Box, and our distributors are committed to honestly respecting, and protecting this information.
We can be reached via e-mail by going to The HOME page, click on "Contact
Us", leave a message.
Privacy Statement: For each visitor to our Web page, our Web server
automatically recognizes no information regarding the domain or e-mail
address. We collect the e-mail address of those who communicate with us via
e-mail, aggregate information on what pages consumers access or visit, user
specific information on what pages consumers access or visit and information
volunteered by the consumer, such as survey information and/or site
registrations. The information we collect is used for internal review and is
then discarded, used to improve the content of our Web page, used to customize
the content and/or layout of our page for individual consumer and used by us
to contact consumers for marketing purposes. If you do not want to receive
e-mail from us in the future, please let us know by sending an e-mail, calling
or writing, and telling us that you do not want to receive e-mail from our
company. Terms of Use Statement You understand and agree that the owners of
this site shall not be liable for any direct, indirect, incidental,
consequential or exemplary damages, including but not limited to, damages for
loss of profits, data or other intangible losses (even if the owners of this
site have been advised of the possibility of such damages), resulting from the
use or the inability to use the product(s) and or service(s) or any misuse of
the product(s) and or service(s) in a manner not in accordance with their
intended use.
SEVEN SPECIAL NOTES:
#1 About our Meerschaum pipes, and figurines:
Because they are all 100% Hand Carved (out of a mineral named
Meerschaum)...when the order is placed, no molds are used.It takes
approximately 2-3 weeks to carve, and then 12 - 14 Week days, Not counting
Saturdays & Sundays (in transit) until arrival. There sometimes may be
additional delays in receiving your pipe, or figurine.
>There
are NO Returns on Portrait pipes, or portrait figurines. We will notify you
when the pipe is shipped.. They are true works of Art, well worth the wait!
>Custom
pipes [= portrait, logo or fantasy] CAN NOT Be returned. All others can, but a
20% Restocking fee will be charged. All returns must be made within 10 days of
receiving the pipe. You re-package and pay to ship it back, yourself.
> We
are not responsible for damage to pipes after they are received.
#2 There are NO Returns on food
items, unless they were damaged in transit.
#3 Look at the upper left corner, of
the pages, for the "button" labeled:"Order tracking": CONTACT US...for that Information. {We hope to have that button removed soon. (If possible) >
request a
tracking number, via e-mail. {Go to our HOME Page..click on "Contact Us")
>>#4
TO ORDER: You must first
click on the item, select how many, and what size---Or-any specifications,Then
proceed to "CHECK OUT" Fill Out OUR Order Form! = Your name, street address,
(etc.)...(your e-mail address too!>we do not send out advertising, nor do we sell/share e-mail addresses) THEN either fill out your Credit Card
information - OR - click on "PAY PAL" -->and , or also Fill out THEIR Form!!
>>Otherwise
the order is NOT complete, and it can not be processed and delivered to you,
or the person you are sending a Gift.!
[Then: feel
free to preform a wild "Victory Dance"!]
address. >
Also Very important: PLEASE provide a good, reliable E-mail address, so we can
notify you of the Shipping date, or any problem, that might come up, with your
order.
#5 If you have trouble with our
ORDERING FORM : Please take very
detailed notes; as to what exactly you were trying to do, and then precisely
what happened when you tried to fill out the form. If you have any (courteous)
suggestions how to improve the form, or helpful instructions that we could add>>
Please contact us at Themoonflowerbox@yahoo.com
#6: We do not send out a "News
Letter", nor any promotional material. We do not sell, nor trade e-mail
addresses with anyone! Ever!! Our "Web log " page IS Our "News Letter". SO!
when we ask for your e-mail address, to be put on ALL your orders--->it is to
keep you informed & help us fill your order! PERIOD.
#7 : We can ship Internationally; for items
on MOST pages!! At this time: Moon Tiger, Golden Moon and Tea Party Temptations CAN NOT.
FED-EX>>>CHEESECAKE DELIVERY POLICY
PLEASE NOTE:
If FedEx is unable to complete delivery and issues a "Customer Not Available
or Business Closed" exception we are not going to be responsible for the
cheesecake. This exception generally arises when the cake is being shipped to
an apartment building or commercial office or other commercial building where
you have to have an entry code to enter or you ring a bell to be let into the
building. If the recipient is not home, or does not answer, the FedEx courier
can not get into the building and it is generally unsafe to leave the
cheesecake on the street. They will leave a note at the door, and try again
the next day. Unfortunately, we have found that the result is usually the same
the next day.
We will make every effort to help
you get the cheesecake delivered, but we can assume no liability if the cake
spoils in the process.
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